Date: 10 Oct 2025
At Asheville Junk Removal, we care deeply about your trust. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, share, and safeguard information when you interact with our website, call tracking system, or junk removal services in Asheville, NC and surrounding areas.
By using our site or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect several types of information depending on how you interact with us:
a) Personal Information You Provide
When you contact us, request junk removal, or fill out forms, we may collect:
Full name
Phone number (especially for call requests)
Email address
Physical address or service location
Details about the junk removal request (such as type of items, location, scheduling preferences)
b) Call Tracking Information
Since this is a pay-per-call website, our system automatically records:
Caller ID (if available)
Date and time of calls
Call duration
Tracking numbers tied to campaigns
We do not record call conversations without notice, but we may log call-related metrics for service verification, quality control, and billing accuracy.
c) Non-Personal or Technical Information
When you visit our website, we automatically collect data such as:
Browser type and version
Device type (desktop, tablet, mobile)
IP address
Pages you visit and time spent on the site
Referring website or advertisement that led you to us
d) Cookies and Tracking Tools
Cookies are small files placed on your browser to improve your experience. We use them to:
Recognize repeat visitors
Analyze traffic patterns
Measure advertising effectiveness
Store simple user preferences
You can disable cookies through your browser settings, but some features may not work correctly.
2. How We Use the Information
We collect information for several important purposes, including:
Service Delivery: To schedule junk removal, confirm appointments, and provide accurate service quotes.
Customer Communication: To return calls, respond to inquiries, send reminders, or notify you of service updates.
Improvement of Services: To study usage patterns, improve our website, and enhance customer experience.
Call Tracking: To measure call volume, ensure pay-per-call accuracy, and monitor business performance.
Marketing: To share updates, promotions, or service-related offers (only when permitted).
Legal Compliance: To comply with local, state, or federal laws where applicable.
We do not use your information for unrelated purposes without your consent.
3. How Long We Keep Your Data
We retain personal information only as long as necessary:
Call logs are generally kept for billing and quality verification.
Service request records may be stored for accounting, warranties, or customer support.
Non-personal browsing data is usually retained only in aggregate, anonymous form for analytics.
Once data is no longer required, we securely delete or anonymize it.
4. Sharing of Information
We respect your privacy and never sell your personal information to marketers. However, we may share limited data with:
Service Providers: Third-party vendors that support call tracking, website hosting, or analytics.
Business Operations: Subcontractors or partners who assist in fulfilling junk removal services.
Legal Authorities: When required to comply with a law, regulation, court order, or to protect our rights.
All third-party partners are required to use your information only for the services they provide to us.
5. Data Protection and Security
We take reasonable steps to safeguard your information against unauthorized access, disclosure, or misuse. These measures include:
Secure servers and firewalls.
Limited employee access to personal data.
Regular monitoring of systems for vulnerabilities.
However, please understand that no online system or method of transmission is 100% secure. While we do our best, we cannot guarantee complete protection.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your data:
Access: You may request to know what personal information we hold about you.
Correction: You may ask us to update or correct inaccurate data.
Deletion: You may request deletion of personal information, subject to certain exceptions.
Opt-Out: You may opt out of marketing communications at any time.
To exercise these rights, contact us using the details at the end of this policy.
7. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we learn that we’ve collected data from a child under 13, we will delete it promptly.
8. Third-Party Links
Our website may link to other sites, such as partners, resources, or advertisers. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing information.
9. International Visitors
Our website is operated in the United States. If you access it from outside the U.S., be aware that your information may be transferred to and stored in servers within the United States, where privacy laws may differ.
10. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.
11. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us:
Phone: 8774609961
Address: 55 Shiloh Rd, Asheville, NC 28803, USA